Privacy Policy

Surveo.io ("Surveo", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, dashboard, APIs, and related services (the "Service").

Company Information

Roles Under GDPR

Customer survey data is processed by Surveo as a data processor on behalf of our customers (the data controllers). Account and billing data is processed by Surveo as a data controller.

Information We Collect

• Account and billing details such as name, email, organization, and subscription status.
• Service usage data including login events, API usage, and webhook activity.
• Email invitation delivery, open, and click events.
• Customer Content including survey configuration, invitation text, responses, and metadata.

How We Use Information

• Provide and operate the Service.
• Send invitation emails and track delivery events.
• Analyze feedback and generate reports.
• Provide support and communicate with customers.
• Prevent abuse and maintain security.
• Meet legal and regulatory obligations.

Legal Bases for Processing

We process data based on contract (to deliver the Service), legitimate interests (security and improvement), consent where required, and legal obligations.

Data Sharing and Sub-processors

We share data only as needed to provide the Service, including with infrastructure, hosting, email delivery, analytics, and payment providers. These providers are bound by contractual obligations to protect data.

Data Retention

We retain data as long as needed to provide the Service and meet legal obligations. Data may be deleted or anonymized upon request unless retention is required by law or for legitimate business purposes.

Your Rights (GDPR)

If you are located in the EEA or UK, you have rights including access, correction, deletion, and data portability. All privacy and deletion requests must be sent to hello@surveo.io. Please include your account email, organization name, and details of the request so we can verify identity.

Respondent Requests

If you are a survey respondent, you should contact the organization that sent you the survey. If you cannot reach them, you may contact us at hello@surveo.io and we will assist.

International Transfers

Your data may be processed in countries outside your own. Where required, we rely on standard contractual clauses or equivalent safeguards.

Security

We implement reasonable technical and organizational measures to protect data. No system is 100% secure.

Cookies

We use essential cookies for authentication and session management and may use analytics cookies to improve the Service. Where required by law, we will request consent.

Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised "Last updated" date.

Contact

For questions or GDPR requests: hello@surveo.io